Need help?
Frequently Asked Questions
QUESTIONS
How do I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this to track your order directly on the shipping carrier’s website.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How can I contact Isamine for customer support?
You can reach our customer support team by emailing us at helpisamine@gmail.com. We’re here to help with any questions or concerns you may have!
Why are some colors shown in videos not available on the store?
Some colors you may have seen are currently sold out due to high demand. We regularly restock, so stay tuned for updates!
What materials are your dresses made from?
Our dresses are made from high-quality, breathable fabrics that feel soft, lightweight, and comfortable on the skin, ensuring both durability and all-day comfort.
Are your dresses machine washable ?
Most of our dresses are machine washable on a delicate cycle. However, we recommend checking the care label on each dress for specific instructions to ensure longevity.